Historically, Public Safety agencies have been required to buy, build, and maintain internal IT infrastructures despite exponential costs. The primary justification for this cost was to control and secure confidential data. However today, dedicated hosting centers for software applications have become a more viable alternative for police, correctional, and fire agencies due to the heightened security and precautions these data centers employ 24/7/365.
Workforce management systems that are hosted at professional data centers are considered Software-as-a-Service (SaaS) or cloud computing. Now, agencies can plug in and subscribe to services built on this shared infrastructure via the Internet. In recent years, the benefits of software as a service have become more recognizable because of the following: