Lessons learned from customizing scheduling software
It’s a given. When it comes to workforce scheduling, we can all agree we want to have the right people working in the right jobs at the right time. But the challenge is a bit more complex than many people realize – a one-size fits all solution simply does not exist. Whether in the public or private sectors, it is important to think beyond automation of the here-and-now needs of time and attendance to focus on the events of tomorrow. The former is pedestrian and limiting, the latter predictive and empowering.
While there are many software solutions promising to ensure this, many neglect to take factors into account that ensure legality and accountability, in addition to professionalism and efficiency. The devil truly is in the details, and solutions must be tailored accordingly.
I believe my story is an informative one, as I was faced with the formidable challenge of creating a workforce management system that could accomplish these goals in an environment whose stakes can, literally, be life and death: policing. Specifically, my potential customer was the police department of Princeton, New Jersey.
No matter the industry, employee satisfaction should be a topic that's valued and held in high regard within your workforce. In fact, a recent Gallup pole has revealed that 51% of workers are looking to leave their current jobs. So why is over half of today's workforce looking to jump ship from their current employer?
Inc. magazine has ranked Visual Computer Solutions (VCS) as the #1 provider of time and labor management solutions across multiple verticals in the NYC metro area on its 36th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small and midsized businesses. Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000.
Although the initial concept of employee engagement has been discussed since the 1990’s, it has taken up to now for it to truly transform into a mainstream topic in today’s workforce.
My belief for the reasoning behind this is that recent technology such as workforce analytics can now show quantifiable proof of how engaged and dis engaged employees affect business revenue. In fact, disengaged employees are estimated to cost the U.S. between $450 billion to $550 billion, according to a Gallup poll.
I've also found that employees become the most disengaged when they feel undervalued and overworked, commonly due to unfair work schedules.
The VCS research team took to Twitter to see what employees are saying about their work schedules. You won’t believe some of these tweets…let’s take a look.
You've been looking into purchasing new employee scheduling software, but you don't know how to evaluate prospective vendors. We don't blame you, as there are hundreds of scheduling vendors who appear to offering similar products with different price tags. According to a 2015 WorkJam study of 500 U.S. service company managers, "68% of employers say the most difficult part of scheduling is assigning shifts that accommodate both their staff's availability and business needs” (Source Page 3). This statement highlights the importance of determining the right questions to ask prospective vendors. In this post we are providing a brief summary of important questions to ask prospective vendors, in order to simplify your purchasing process.
Implementing effective workforce management strategies to ensure optimal levels of productivity can be successfully accomplished with a proactive scheduling solution. Utilizing an automated scheduling system can ensure that the right people are always working at the right time with the right skill sets thus eliminating the need for excessive and costly overtime. Learn how a scheduling solution can streamline your business processes saving your business time and money in the process.