Lessons learned from customizing scheduling software
It’s a given. When it comes to workforce scheduling, we can all agree we want to have the right people working in the right jobs at the right time. But the challenge is a bit more complex than many people realize – a one-size fits all solution simply does not exist. Whether in the public or private sectors, it is important to think beyond automation of the here-and-now needs of time and attendance to focus on the events of tomorrow. The former is pedestrian and limiting, the latter predictive and empowering.
While there are many software solutions promising to ensure this, many neglect to take factors into account that ensure legality and accountability, in addition to professionalism and efficiency. The devil truly is in the details, and solutions must be tailored accordingly.
I believe my story is an informative one, as I was faced with the formidable challenge of creating a workforce management system that could accomplish these goals in an environment whose stakes can, literally, be life and death: policing. Specifically, my potential customer was the police department of Princeton, New Jersey.
