No matter the industry, employee satisfaction should be a topic that's valued and held in high regard within your workforce. In fact, a recent Gallup pole has revealed that 51% of workers are looking to leave their current jobs. So why is over half of today's workforce looking to jump ship from their current employer?
Employees often become dissatisfied and unengaged when they’re being overworked, undervalued or when there’s a disconnect between themselves and management. These reasons can often be related to an organization's work schedule and what exactly is happening during each shift. Without enough qualified people on a shift, employees become overworked and exhausted, typically leaving them feeling undervalued and overworked. A properly staffed workforce not only ensures the success of a business, but also how happy an employee is at the company…and many times one is usually the direct result of the other.
It's proven that improper staffing negatively impacts both the employee and customer experience, resulting in a loss of productivity and profits. As a customer, theres nothing worse than a bad experience due to a lack of staff availability. Have you ever ordered a drink at your favorite coffee shop, only to become agitated when you’re waiting over 15 minutes to be served? Well, the employees taking your order and preparing your drink happen to be just as upset as you are.
A petition created by a Starbucks employee said a “lack of labor is killing morale” at the chain. Followed by further unhappy comments from employees stating- "They cut our labor in half last year, and many times there'd only be one barista on the floor at a time."
These comments show that these baristas are feeling overwhelmed and under-appreciated as the chain continues to increase demand on their staff. So how can the coffee giant avoid petitions like this from surfacing again?
Top industry leaders are turning to automated scheduling solutions in effort to ensure that the right mix of staff are in place to meet customer demand while avoiding employee burnout. Let’s look at some of the top ways that it can do just that!
- Automated scheduling will look at historical schedule data to determine your busiest time of the year, week, month, day, and hours providing you with the information you need to make the best scheduling decisions.
- Your employees can access their schedules on their smartphones giving them pertinent shift information in real-time. This means that any last-minute changes will be reflected, so they know exactly who to expect on their shift – ensuring that the right team is in place to get the job done.
- Automation makes employees aware of changes through the schedule so they can go into every work day with confidence.
Automated scheduling solutions like Active Schedules, puts management in position to create online schedules that are designed to ensure profitability and customer satisfaction, while accommodating staff… so employees can remain productive and engaged.
Watch out free Employee Scheduling Workshop to learn how to save time and maximize employee performance.